Following the opening of the new branch in Graz, as one of the first operational steps when it comes to the Austrian market, M&I Systems will introduce the concept and technological solutions in the field of Robotic Process Automation – at a conference that we are organizing together with our strategic partner Austin BFP. M&I Systems and Austin BFP will present their expertise in the field of business optimization with the emphasis on the benefits of Robotic Process Automation (RPA). The conference will take place in Graz on February 7, 2018.

What is Robotic Process Automation (RPA)?

Because of technological development, and especially automation, the term robot, with a slightly altered meaning, is entering everyday vocabulary. Nearly half of the activities performed by individuals in companies within some industries today can be automated. Every day, employees perform hundreds of business tasks and processes that require accuracy and speed, but do not necessarily require decision-making. A robot never sleeps and makes no mistakes. Employees are free from frustrating activities and can focus on key tasks within the organization. Software robots are easily trained and integrated into any system, cloned and instantly activated. They are constantly reporting on their progress, thereby increasing operational and business predictability.

Due to the low costs associated with RPA and its implementation, it represents a cost-effective solution for all companies that manage all of their activities and employees independently. The main characteristics of RPA are that coding and programming skills are not required, the concept is oriented towards business users who do not need to have advanced IT knowledge, there is a clear visual definition of processes, it does not affect the existing applications and processes, it relies on the existing application functionalities and adopts the current employee mode of operation. These characteristics enable the return on investment (ROI from 30% to 200% within 1 year), resource optimization, higher efficiency and productivity of employees, reduction of costs, a quick way of solving a growing number of requirements in line with the increasing bureaucracy for which no human intervention is needed, uninterrupted automated process execution (24/7/365), as well as reduced risk in everyday business.

Digitalization has finally brought about improvements in terms of everyday business activities – the use of robots in the automation process. The use of robotic applications in all aspects of business will increase significantly in the years to come, not only because of the attractiveness of the solution, but also because of its necessity due to the challenges arising from digitalization. The ability to recognize the importance of robotic solutions is crucial for a company’s competitive position. These solutions perform tasks faster, more accurately and with less error, allowing the employees to focus on other activities that actually require their engagement, emotional intelligence and interaction with clients.