M&I Systems, Co. Group has over 200 employees in 5 countries, working every day to improve our portfolio, develop new ideas and achieve new goals. By focusing on the same goal, having the knowledge on and experience in a large number of business processes and industries, products, services and solutions that enable business automation and business model transformation, a large number of references on the regional market has been achieved. Almost three decades on the market are reflected in a diverse portfolio, projects with companies that are the market leaders in their fields, and partnerships with the world’s top IT companies. All this gives our employees a constant opportunity to learn, follow trends from the business world, participate in different stages of business cooperation, and thus the opportunity to develop their careers.

What will you be doing?

Timely receipt of clients’ IT requests
Analysis and classification of requests according to problem category
Oral and written communication with clients
Monitoring activities of registered tickets/requests in accordance with the defined standards
Working in shifts

You are the perfect candidate if you:

Have knowledge of the German language (advanced level, at least B1) and the English language (intermediate level, at least A2)
Have basic knowledge of information technologies
Have higher education – college or university (preferably information technology studies)
Have business communication skills, a positive attitude, analytical skills, proactive approach, organization skills
Have experience in handling set deadlines and priorities, multitasking
Are easily adaptable to individual and team work

What can you expect?

A challenging, dynamic, and creative work environment in which you can explore your passion for technologies, consulting, and business processes
An access to innovative and new technologies
A chance to join a successful customer support team
A chance to work with international clients
Internal and external training and knowledge exchange which will help you develop your skills in various areas even further
A diverse job with a high level of responsibility and a wide range of possibilities for development
A team which values professionalism, proactivity, and cooperation above all
An opportunity to join a successful customer support team
Various activities in which you can participate during the work hours (yoga at work, fruit day, happy hours, sports activities and memberships)

Want to know more about working in M&I? Visit our page Why is it great to be a part of the M&I team?